Replit CEO：未来的工作模式将是“自动驾驶公司”

Replit CEO 兼联合创始人 Amjad Masad 已亲眼见到 AI 如何影响职场：企业正在采用该公司的 AI 编程工具，开发并发布自己的软件。在周四于旧金山举行的 TechCrunch Disrupt 大会上，Masad 分享了 Replit 对 AI 时代未来工作形态的观察，其中包括当 AI Agent 开始与人类并肩工作时，人类仍将如何发挥关键作用。

他描述了自己对“自动驾驶公司”（self-driving company）的设想。这里并非指自动驾驶出租车制造商，而是指 Agent 将在企业中承担大量繁琐工作，而人类则会因其判断力和品味而变得更有价值。

“现实是，我们所有人的工作——或许尤其是在场各位的工作——在过去一年里都发生了变化，”他在 Disrupt 面向观众表示。“但美国乃至世界上很大一部分人，仍然不知道这种变化即将到来，而这会让很多人感到意外。”

他说，Replit 团队一直在反思过去一年中 AI 技术如何影响自身的工作场所，尤其是在今年早些时候 AI Agent 变得更加可靠之后。

“我们公司的运营方式完全改变了，我认为最贴切的类比就是一家‘自动驾驶公司’，”Masad 表示。“公司某种程度上正在自我改进，因此大量正在进行的工作都由 Agent 驱动。”

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为说明这种转变，Masad 表示，当 Replit 收到客服工单时，首先会由一个 Agent 进行检查。该 Agent 会通过查看 GitHub issues、代码库以及 Linear 工单完成初步分类和分诊。等到支持人员接手请求时，他们已经拥有帮助其判断下一步最佳处理方式所需的全部补充信息。

而当这名支持人员决定提交一个用于修复问题的补丁时，只需点击一下，就能部署另一个 Agent。

“你会形成一个完整闭环：Agent 完成了大部分工作，但至关重要的是，中间仍有人类判断，我们认为这在短期内不会消失。你需要人类判断；你需要品味，”Masad 解释道。

最终结果是，Agent 并非从人们手中夺走工作，而是在改变人们所从事的工作内容。

“我们花在判断该做什么上的时间多得多，”Masad 继续说道。“我在公司里走访时，看到更多讨论、更多白板交流。我们投入更多时间研究架构，研究如何构建产品。因此，我认为未来的工作——也就是‘自动驾驶公司’这一理念——实际上是在尝试发现 AI 转型究竟意味着什么。”

他还指出，Replit 与其他企业沟通时，讨论更多围绕 AI 如何帮助人们提高生产力，并在工作中获得更高的幸福感。（他说，后者是因为 AI Agent 让工作变得更少枯燥、更具创造性。）

“这里存在一种积极的世界愿景，但硅谷实际上并没有真正把它表达出来，而我们希望能够做到这一点，”Masad 补充道。

Replit CEO and co-founder Amjad Masad has seen how AI is impacting the workplace firsthand, with businesses adopting his company’s AI coding tools to develop and launch their own software. At TechCrunch Disrupt in San Francisco on Thursday, Masad shared what Replit has learned about what that means for the future of work in the AI age, including how humans will still play key roles as AI agents come to work alongside them.

He described his vision of a “self-driving company,” referring not to robotaxi makers, but how agents will come to do much of the grunt work at companies while people become more valued for their judgment and taste.

“The reality is, all of our jobs — perhaps everyone in this audience, especially — changed over the past year,” he said, addressing the audience at Disrupt. “But a big part of America and the world, they still don’t know that that change is coming, and it’s going to be surprising to a lot of people,” Masad said.

He said Replit’s team had been reflecting on how AI technology impacted their own workplace over the past year, particularly after AI agents became more reliable sometime earlier this year.

“Our company entirely changed how we operate, and I would say the closest analogy is a ‘self-driving company’,” Masad said. “The company is sort of self-improving, so a lot of the work that’s going on is driven by agents.”

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Illustrating the shift, Masad said that when support tickets come in at Replit, they’re first examined by an agent, which performs the initial triaging by looking at GitHub issues, the codebase, and Linear tickets. By the time the support request reaches a person, they have all the additional information that helps them decide how best to proceed.

And when that support person decides to submit a patch to apply a fix, it’s just a click to deploy another agent.

“You have an entire loop where agents did most of the work, but crucially, there’s human judgment in the middle, and we don’t think that’s going away anytime soon. You need human judgment; you need taste,” Masad explained.

The end result is that instead of taking jobs from people, agents are changing what people work on.

“We’re spending a lot more time figuring out what to work on,” Masad continued. “I go around the company, I see a lot more discussions, a lot more whiteboarding. We spend a lot more time on architecture, how to build things. And so I think the future of work — the self-driving company idea — is really trying to discover what AI transformation means.”

He also noted that when Replit talks with other businesses, the conversations are more about how AI can help people become more productive and happier at work. (The latter because the AI agents make work less boring and more creative, he said.)

“There’s a positive vision of the world that Silicon Valley is not really putting out, and we’re hoping to do that,” Masad added.