Uber 全面推行 ChatGPT Work，覆盖全体 3 万名员工

Uber 与 OpenAI 周四宣布扩大双方的合作关系。这家网约车巨头向 TechCrunch 透露，其全球全体员工——约 30,000 人——现在都将开始使用 ChatGPT Work。

ChatGPT Work 于今年 7 月推出，是一款面向企业的 AI Agent，企业团队可将其部署到各种日常工作流中。

Uber 最初在今年早些时候面向 1,000 名员工试点部署了 ChatGPT Work，如今已将其使用范围扩大至全公司。

早期的试点覆盖了 Uber 包括财务、运营和产品在内的各个部门。Uber 工程副总裁 Sumanth Sukumar 向 TechCrunch 表示，早期使用者中的绝大多数（约 80%）都是非工程师人员。

“他们将其用于广泛的任务：分析来自我们运营环节的复杂数据以识别趋势并提出建议；针对不同市场和语言本地化培训材料；以及构建个性化的交互式看板来管理日常工作，”他说道。

然而，尽管这家网约车巨头目前全方位押注 ChatGPT，但尚未对员工的具体使用方式设定严格限制。“我们的做法是在 Uber 全公司范围内提供强大的 AI 工具，同时给各团队留出实验空间，”Sukumar 说道，“例如，今年早些时候我们将 30 名 AI 工程师与 Uber 各业务团队配对，给他们两周时间来将其工作中的关键环节自动化。这些‘AI 协作小组’（AI pods）向我们展示了，当把技术专长与对具体岗位的深入理解相结合时，能激发出多大的潜能。”

Uber 并未透露在此次聊天机器人全面推广上的具体支出。相反，Sukumar 表示公司将追踪员工对该工具的使用情况。“我们将观察员工如何使用这项技术、他们开发出了哪些类型的工作流，以及它如何帮助员工更高效地工作。我们将评估这些成效，并利用所学到的经验来指导我们在全公司业务中部署 AI，”他表示。Uber 称，OpenAI 与该公司紧密合作完成了该聊天机器人的集成工作。

在与主要竞争对手 Anthropic 的竞争中，OpenAI 正在迅速扩大其企业级业务规模。曾经主要被视为消费级品牌的 ChatGPT 创造者，如今已在企业客户群体中迅速赢得了一批忠实拥趸，而其他 AI 公司则在竭力跟上其步伐。

Uber and OpenAI announced an expansion of their partnership on Thursday, with the ride-share giant telling TechCrunch that its entire global workforce — some 30,000 people — will now be using ChatGPT Work.

ChatGPT Work was introduced in July as an enterprise-focused AI agent that corporate teams could deploy for various workflows.

Uber originally piloted ChatGPT Work with 1,000 employees earlier this year but has now scaled up its usage to the entire company.

That earlier pilot was deployed to workers from across Uber’s various departments, including finance, operations, and product. Indeed, a majority of the early adopters — some 80% — were non-engineers, Sumanth Sukumar, Uber’s VP of engineering, told TechCrunch.

“They used it for a wide range of tasks: analyzing complex data from our operations to identify trends and develop recommendations; localizing training materials for different markets and languages; and building personalized interactive dashboards to manage their daily work,” he said.

Yet while the ride-share giant is now going all in on ChatGPT, it has not settled on exactly how employees will use it. “Our approach is to make powerful AI tools available across Uber while giving teams room to experiment,” Sukumar said. “For example, earlier this year we paired 30 AI engineers with teams across Uber and gave them two weeks to automate key parts of their job. Those ‘AI pods’ showed us how much opportunity there is when you combine technical expertise with a deep understanding of a particular job.”

Uber didn’t disclose how much it’s spending on the new rollout of the chatbot. Instead, Sukumar said the company will track how employees use the tool. “We’ll look at how employees are using the technology, the kinds of workflows they develop and how it helps them work more effectively. We’ll evaluate those outcomes and use what we learn to guide how we deploy AI across the business,” he said. Uber says OpenAI worked closely with the company on integrating the chatbot.

OpenAI has moved quickly to scale up its enterprise business as it competes with its chief competitor, Anthropic. Once known largely as a consumer brand, the ChatGPT creator has swiftly gained a loyal following with business customers, while other AI companies have struggled to keep up.