爆红 AI 助手 Instinct 现在有了自己的电子邮箱地址

Instinct 是一款备受关注的新型 AI 助手，目前 估值已达 25 亿美元。它正在推出一项新功能，使其能够代表用户完成更多事务：为所有用户提供 Instinct 电子邮箱地址。

公司创始人 Noah Shinn 周二表示，这些新邮箱地址可让 Agent 创建并运营自己的账户，而不会占用用户的收件箱。

Shinn 表示，这项功能的设想是：如果 Instinct 为完成需要使用电子邮件的任务而必须这么做，它就可以代替用户处理账户注册和管理，例如在各类服务中创建账户、联系商家，以及跟进需要处理的事项。

“例如，Instinct 可以使用自己的邮箱联系餐厅提出特殊要求、询问商家的可用性，或注册完成你的任务所需的服务，”Shinn 在 X 上写道。

该功能有望让 Instinct 的用户体验更加无缝，因为用户无需介入登录或提供自己的凭据。（Instinct 上周已就后者与 1Password 达成合作。）

不过，对于试图与客户建立关系的商家而言，由 AI 管理账户会增加一层模糊性，使其难以确定实际在与谁打交道。相反，客户可能会将这视为一项优势，因为如今许多人已经厌倦了为了完成简单任务或一次性事务而不得不交出电子邮箱和电话号码。

Instinct 表示，已为最早的一批用户预留了部分邮箱地址，其他用户可以在 mail.instinct.com 领取自己的地址。

Shinn 还表示，当 Instinct 为完成任务需要某些信息时，用户现在也可以将电子邮件转发给 Instinct。例如，如果用户希望 Instinct 代为处理商品退货，可以把订单确认邮件转发到 Instinct 的邮箱地址。随后，Instinct 可以联系客户支持、提供订单详情、询问用户希望退货还是换货，并带回可供打印的退货标签。

Instinct 的邮箱也可以被加入群组邮件线程，以便它跟踪其中交换的信息；用户还可以将一长串需要处理的邮件发送给它，例如询问哪些决策尚待作出、哪些任务分别在何时到期，或提出其他问题。

当需要用户提供输入时，这个机器人会再次联系用户；除此之外，它将自主行动。

该功能是近期旨在提升 Instinct 能力的数项更新之一。此前，Instinct 刚刚与 1Password 合作，帮助用户登录现有账户；此外还推出了 新的位置共享功能，让 Instinct 能够了解用户当前所在位置，从而帮助其查找附近商家或餐厅、规划路线和行程等。用户还可以询问有关自己位置历史的问题，例如车停在哪里，或上个月去过哪家餐厅。

Instinct 还在 8 月与 Stripe 达成合作，以提供更无缝的支付体验，使该 Agent 能够预订旅行、课程和预约服务，并完成购买。

Instinct, the buzzy new AI assistant now valued at $2.5 billion, is rolling out a new feature that will allow it to do more on its users’ behalf: It’s giving everyone Instinct email addresses.

The company’s founder, Noah Shinn, said on Tuesday that the new email addresses let the agent create and run its own accounts without cluttering up users’ inboxes.

Shinn said the idea is to allow Instinct to handle the account sign-up and management for you if it needs to do so for completing tasks that require email, like creating accounts on various services, contacting businesses, and following up on things that need attention.

“For example, Instinct can use its own email to contact a restaurant about a special request, ask a business about availability, or sign up for a service it needs to complete your task,” Shinn wrote on X.

The feature could help make Instinct’s user experience more seamless, as users wouldn’t have to intervene to log in or provide their credentials. (Instinct partnered with 1Password on the latter last week.)

But for businesses trying to establish a relationship with their customers, having an AI manage the account would provide a layer of obscurity as to who they’re actually dealing with. Customers, however, may see this as a perk, as many are these days tired of having to turn over their emails and phone numbers just to complete simple tasks or one-offs.

Instinct says it has reserved some email addresses for its earliest users, and others can claim theirs at mail.instinct.com.

Shinn suggested that users could now forward emails to Instinct, too, when it needs certain information to complete a task. For example, if a user wants Instinct to handle a product return on their behalf, they could forward their order confirmation to Instinct’s email address. Then Instinct could contact support, provide the order details, ask whether they wanted a return or replacement, and then come back with the return label to print.

Instinct’s email can also be added to group threads so it can keep track of the information exchanged, or it can be sent a long thread that the user needs to work with, perhaps by asking what decisions still need to be made, which tasks are due when, or other questions.

The bot will check back in with the user when it requires their input, but otherwise will act autonomously.

The feature is one of several recent updates aimed at improving Instinct’s capabilities. It follows the recent partnership with 1Password to help enable logins to users’ existing accounts, as well as a new location-sharing feature that lets Instinct understand where the user is currently so it can help them find nearby businesses or restaurants, or map routes and itineraries, among other things. Users can also ask questions about their location history, like where they parked or what restaurant they tried last month.

Instinct also partnered with Stripe in August to offer a more seamless payment experience, letting the agent do things like book trips, classes, and appointments and make purchases.