Amazon 不信任 Meta 的 Muse AI Agent

据 GeekWire 报道，Meta 的 Muse AI Agent 已被禁止代表用户在 Amazon 上购物。自周日起，Muse 用户开始看到一则弹窗提示，其中写道：“未经授权的 AI Agent 持续访问，违反了我们客户已同意的 Amazon 使用条款。”

据 GeekWire 称，Meta 并未通知 Amazon，Muse 将访问其商城。Amazon 还对隐私和安全问题表达了担忧，称 Muse 在浏览时未能表明自身身份，并且似乎会获取客户凭证。

“我们认为，第三方应用如果提供代表客户向其他企业购买商品的服务，就应当公开透明地运营，并尊重服务提供商就是否参与所作出的决定，”一名未具名的 Amazon 发言人在向 GeekWire 提供的声明中表示。我们已联系 Meta 寻求置评。

Meta 在本月早些时候推出 Muse 时表示，该 AI Agent 无法查看安全登录信息或银行卡支付信息。我们在测试期间曾使用它成功从 Amazon 购买背心，当时购物篮中还放有其他商品。不过，自上线以来，Muse 已引发一些隐私担忧。有报道称，即使未启用必要的访问权限，Muse 仍可查看用户消息内容。

这是 Amazon 为抵御竞争对手的 Agentic AI 服务、并让客户继续直接通过该零售商购物所采取的最新举措。去年 11 月，Amazon 曾起诉 Perplexity，试图阻止这家 AI 搜索服务商将 Amazon 平台纳入其 Comet 购物体验；今年 8 月，法官在该案中支持了 Perplexity。自 7 月以来，Amazon 的订单确认邮件也开始显得明显更为简略：具体商品名称和产品图片被省略，以限制这些信息被外部 AI 服务挖掘。

Meta’s Muse AI agent has been blocked from shopping Amazon on behalf of its users, GeekWire reports. A popup message started appearing on Sunday for Muse users saying that “continued access by an unauthorized AI agent violates Amazon’s Conditions of Use, to which our customers have agreed.”

According to GeekWire , Meta didn’t notify Amazon that Muse would access its store. Amazon also expressed privacy and security concerns over Muse failing to identify itself when it browses, and seemingly capturing customer credentials.

“We think it’s fairly straightforward that third-party applications that offer to make purchases on behalf of customers from other businesses should operate openly and respect service provider decisions about whether or not to participate,” an unnamed Amazon spokesperson said in a statement to GeekWire. We have reached out to Meta for comment.

When Meta launched Muse earlier this month, it said the AI agent cannot see secure login details or card payment information. We used it during testing to successfully purchase tank tops from Amazon while other products were in the basket. Some privacy concerns have emerged since launch, however, with reports that Muse can see the contents of user messages despite not having the necessary access permission enabled.

This marks Amazon’s latest effort to fend off competition from rival agentic AI services and keep its customers shopping with the retailer directly. It sued Perplexity in November last year in a similar attempt to keep the Amazon platform out of the AI search provider’s Comet shopping experience, with a judge siding with Perplexity on the case in August. Confirmation emails from Amazon have also started looking notably sparse since July, with specific item names and product images being omitted to limit that information from being mined by external AI services.